Custom Pool & Spa Builders Phoenix, AZ

Blue wave Pools was fantastic!!!! We had a house fire and our pool being shut down for 14 months had to be redone. They put our beautiful pool in about five years ago so we called Maycee at Blue Wave Pools and they chipped out the pebble tech and totally restored the pool to look like brand new. As a whole they were 5 star. The entire staff that we dealt with were all exceptional and professional in everything. Thanks for giving us our pool back!!!!!!!

Blue wave pools was a pleasure to work with, Jason was incredibly helpful throughout the entire process. Before moving forward with my pool build I got quotes from numerous builders, Blue Wave in my mind offered the best overall value. They build a quality product at very fair pricing and I can’t recommend them enough!

Working with Blue Wave Pools has been nothing short of an amazing experience from the very first consultation to pool fill day.

Doug, our salesperson, was fantastic to work with. He came to our home with a clear pricing sheet, which immediately stood out to us because other pool companies were not nearly as transparent with their pricing. He provided a detailed mock-up of our pool design and never pressured us to make a decision. We went back and forth on the design several times, and he never made us feel like a burden. Anytime we wanted adjustments, he responded promptly and made the process easy and stress-free.

Once construction began, we worked with Michelle and Jason, who managed the build process. They were both incredibly responsive, professional, and helpful throughout the project. Michelle was especially easy to communicate with when it came to scheduling contractors and keeping us informed every step of the way. The longest part of the process was waiting for permits, which was completely understandable and outside of their control.

We cannot recommend Blue Wave Pools enough! We spent countless hours researching pool companies and found Blue Wave to be one of the most affordable, transparent, and customer-focused options available. The quality of their work and their commitment to customer service exceeded our expectations.

Our only regret is not getting a pool sooner!

If you’re considering a pool, do yourself a favor and check out Blue Wave Pools. We are beyond happy with our experience and absolutely love our new pool.

We love our swimming pool that BlueWave Pools installed and are exceptionally happy with the service and warranty they provided.

We have been extremely pleased with our BlueWave pool and with their staff. I especially appreciate their quality workmanship and their outstanding customer service. BlueWave stands behind their product and takes care of their customers.

Blue Wave were excellent to work during our pool and hard scape project. All phases of the project, from design to execution to post project followup were handled quickly and efficiently. I would recommend them very highly.

Beautiful work & design. Great communication.

Incredible group of people! Couldn’t be more helpful and knowledgeable. Maycee is truly a rockstar!

The team at Bluewave Pools are exceptionally awesome and very responsive. Special call out to Warranty Mgr (Maycee) who went above and beyond of what was needed. Thank you again Bluewave team!

Highly recommend Bluewave for all your pool building needs. The communication with Michelle throughout the whole process was phenomenal. They truly listened and cared about every aspect of our build and requests. They were great about working around us with us requesting to do the fencing and landscaping ourselves and even though we did the turf too early (whoops!), they made sure their contractors took care to protect it. Thank you Jason, Jason, and Michelle. You guys made this seamless and easy! Forever grateful for your support and guidance.

We had the best experience getting our backyard and pool completed here! Jason took great care in making sure all materials were good quality. The process was super quick and every worker that came was super friendly. We even had a minor warranty issue with some tile later on, and the experience was again, so professional and painless. I would recommend this company to anyone!

Hands down the best pool company out there. Everyone on the team is incredibly nice and friendly, and they never try to upsell just to make more money. They take the time to explain everything clearly and do an excellent job with quality control before installation. Their warranty team is also fantastic and took care of everything we needed. We would recommend them to anyone without hesitation.

12/9 Update: I have updated the Google star review since Bluewave sent out good people to come and patch the pool & fix travertine tiles. I’m not giving a higher rating since it still took a google review to make them reach out.

————————————————————————————-
I’m leaving this review as the daughter of the homeowner. My mom spent thousands on a pool built by this company in 2021. When the travertine started sinking in 2023, they sent someone out who simply added more dirt instead of properly checking for a leak.

Now in 2025, the same area is sinking again—worse and unsafe—and the company refuses to help, hiding behind a two-year plumbing warranty. If they had addressed the issue correctly the first time, this likely could have been avoided.

Watching how my mom has been treated has been incredibly disappointing. I would not recommend this company to anyone expecting accountability or customer care.

12/9 UPDATE: After this review was posted, Bluewave reached out, inspected the issue, and repaired the pool crack and sinking travertine. The team they sent out was professional, communicative, and did quality work, which we truly appreciate.

The reason for the reduced rating is simply that the process felt unnecessary. We would have appreciated the issue being fully investigated when it was first reported, rather than needing a Google review to prompt follow-up. While we’re grateful the situation was ultimately resolved, this is why the experience did not reach a five-star rating for us.
——————————————————————-
UPDATE: We finally had leak detection done by a plumber, and the issue is not a simple pipe crack near the deck—the leak is down the pool itself. This confirms what we suspected: when we reported the sinking travertine in 2023, your company did not properly investigate the cause. You simply packed/compacted the area and moved on.

As a result, our pool has potentially been leaking for the past two years, meaning we’ve likely been paying higher water bills this entire time, and we still don’t know how much damage may exist underneath the travertine or how unsafe surrounding areas could be.

If this requires draining and refilling the pool, that should not be at our expense—this situation exists because the original issue wasn’t diagnosed correctly when we first reported it. We are not looking for a temporary patch. We expect a thorough, permanent repair, at no expense to us, and reimbursement for any costs we have already had to pay as a result of this issue.

We are currently in contact with Bluewave and are waiting to see how they plan to resolve this. We will update this review based on what is ultimately done.

————————————————————————
We hired this pool company in 2021 and spent thousands of dollars on a large, oversized pool. In August 2023, we contacted them because the travertine tile around the pool was visibly sinking. They sent a vendor out weeks later, but instead of properly diagnosing the issue, the vendor simply added more dirt and compacted the area. No effort was made to check for a potential plumbing leak.

Fast forward to 2025, and the exact same area is now sinking again—only much worse. It has become unsafe to walk on, and when we reached out for help, we were told that they only offer a two-year plumbing warranty and therefore could do nothing.

This is incredibly frustrating because had the issue been properly investigated in 2023, a slow leak could have been identified and prevented the situation we’re in now. Instead, we are now left having to pay out of pocket to:
•    Hire leak detection
•    Repair any plumbing issues
•    Refill and recompact the ground
•    Replace the travertine tile again

For a company building pools that cost this much, a two-year plumbing warranty is unacceptable, and the lack of accountability or customer service is even worse. Standing behind your work means doing the job right the first time—not taking shortcuts and then hiding behind a short warranty period later.

This experience has been extremely disappointing, and based on the workmanship, warranty limitations, and lack of support, I would not recommend this company to anyone looking for a pool builder who truly stands behind their work.

We used Blue Wave Pools approximately 5 years ago for our new home. Every time we reach out they are courteous and prompt to help us resolve any of our concerns. So glad we chose them and highly recommended. Customer service doesn’t get any better than this!

Had a great experience with BlueWave Pools. Everyone was easy to work with and their customer support is top notch. The work turned out great and we’re really happy with how everything came together. Definitely recommend!

Not a better pool builder out there! Honest, reliable, fast, communicative, beautiful, trustworthy work… integrity matters! 🙌🏼

Congrats to Blue Wave staff.

From Sales to Construction to orientation after completion we were pleasantly surprised!!!

We are very happy with our pool and the process was about as good as you can get. Communication along the way was very good and questions or concerns were addressed quickly. Overall time frame was better than most of our friends and neighbors have experienced and the quality seems to be very good.

Sales guy was on top of it and once contract was signed the permit process began right away and was about what you would expect from Queen Creek time wise.

Overall Process was outstanding and time frame was pretty quick all things considered.

We would recommend them for sure.
A sincere thanks to Chris, Michelle and Jason for all the help along the way.

Just as a funny side note, a shout out to one of the workers for the crew who did the Turf part of yard restoration. Thank you for clarifying the comments made by your boss who seemed more interested in telling me what was not covered by warranty or not included than anything positive. You must have sensed my displeasure and put me at ease.. job well done.

Great Experience!

From start to finish we had a wonderful experience with Blue Wave Pools. When they first started the pool, we told them we had a big Birthday Bash/Pool party scheduled and needed everything done by a certain date and they produced. There were no surprises with costs or timelines. The workman ship on every stage of the process was top notch. I would highly recommend this company to everyone! Definitely 5 stars and John was amazing to work with.

Chris with Blue Wave pools did an amazing job, From the first phone call explaining the process and detailing the economic realty of pool ownership. I was aware of most items but it sure was reassuring that he wanted my wife and I to be aware of those items. He listened to exactly what we wanted to achieve and designed the perfect back yard oasis. blue wave built a remarkable Pool, Patio, Gazebo and kitchen bar and BBQ area. His team communicated by email exactly which contractors and scope of work would be done on which days and time. The contractors they partner with were fabulous, kind and considerate. I’ve been in the service business for over 30 years and my wife and I are really impressed with the professionalism and quality of Blue Wave Pools. Thank you Chris and team Blue Wave.
Curtis and Susan
Maricopa, Az

Thank you for the great experience, we had friends that went with another well known company, but they had many difficulties at every level.
But every contractor that blue wave used were great.
Maybe one suggestion:
More training and follow-up would have been appreciated for first time pool users like ourselves.
Owning a pool has been a great experience.
If you need a pool, definitely suggest bluewave.
Thank you,
Rick Smith

We had an awesome experience with Blue Wave pools. From design, to educating us on maintenance of the pool everything was very professional. We were always well informed of what was occurring with construction and they stayed right on schedule. I was very glad we went with BlueWave pools and will be referring all of my friends to them. Particularly Jason who was awesome to work with.

From beginning to end five star service. Pool done in 2 months. Communication was great, customer service was great. Everything great,great,great! i highly recommend this company! This company was dang near perfect! Shout out to Chris at Blue Wave who set the tone from the very beginning! Give that guy a bonus😂. Very grateful⭐️⭐️⭐️⭐️⭐️

the team was professional, efficient, and attentive to all our needs. They helped us design the perfect backyard oasis and kept us updated throughout the entire construction process. The quality of the materials and the craftsmanship is top-notch, and the crew was respectful and cleaned up every day. Highly recommend them to anyone looking to build a pool!

John is amazing, the staff are amazing, and the service we’ve received from Blue Wave is second to none. I absolutely recommend Blue Wave for any pool needs. Thank you, John!

Great experience with Bluewave Pools! John and his team are excellent. They are on top of it, great quality, good communication. We love our new pool!

John provided excellent service from start to finish, something that’s hard to find in this industry.

The Bluewave team is great! Helpful, patient, knowledgeable, and experienced. They offered high quality service at a competitive price.

BlueWave pools was the best choice we made! Jason and the team took our dream pool & brought it to life, but made it even better than we imagined. The team at BlueWave was easy to work with, talented, personable, and they care about their work. 10/10. I would recommend them to my family & friends.

BlueWave Pools did an excellent job in the completion of our pool. John and his team’s passion for customer service is evident. I consulted with many pool companies before settling on BlueWave. This was also not my first pool install, so I had better insight regarding what to look for. The high quality products and great installation, combined with competitive pricing made it a no brainer. They also completed our travertine and artificial grass. It’s been a few years now since my install. In that time, I have contacted John a couple times with warranty questions and I can say they also shine in followup service – an area folks don’t often consider. Do yourself a favor and have a consult with BlueWave before picking your pool company – glad I did.

Jason, Michelle, and the entire team were a complete pleasure to work with. Whenever we had a question throughout the process, their team was quick to answer and you could tell they all truly cared about the quality of work and customer experience. I felt very informed the entire process and we could not be happier with the end result!

John has managed to create a company that is a rare gem these days. When talking to John, you can see that his business is his passion and the amount that you spent on your pool doesn’t change the quality and the attention you get from him and his staff. When we went in to Blue Wave ,my husband and I had a vision of designing a pool that could work for our young children and grow with them throughout the years. Bluewave executed our vision perfectly.
After the pool was completed we had a couple things that came up and Bluewave was quick to respond and get the problems fixed correctly. They kept everything organized and kept us in the loop as things got scheduled. On several occasions John came out himself to check on things and walk us through our concerns. Through this process he has become a great friend and Someone we trust.
With any major project things are bound to happen and you can really see the character of the company by how they handle it and if they stand behind their work. There’s no one, I trust more than Blue Wave when it comes to pools.

Blue Wave did an awesome job. Great communication with John and Marsha throughout the process from going over options, pre construction, and during construction. The whole process went very smooth. Finished the pool ahead of schedule. Highly recommend.

John was fabulous. He answered all of our questions and guided us through the whole process. The office staff always answered phone calls and emails timely. We loved our entire experience and the result were phenomenal.

We had a pool built towards the end of 2020 by Bluewave and it was a great experience! They were fair in pricing, great service and my wife and I still enjoy the pool with no issues. We are in process of building a second pool with them for a new home since they did a great job with the first!

Terrific experience with Blue Wave Pools & Spas!
We hired Blue Wave to build us a 12 x 44 lap pool. From start to finish they kept us informed of the entire process. All of the employees were very easy to work with. Contractors showed up as scheduled. They made sure we knew what to expect and when. We shopped around and finally decided on Blue Wave – competitive pricing and great work. Highly recommend Blue Wave for your next swimming pool!

Can’t say enough good things about BlueWave Pools & Spa. From start to finish they exceeded our expectations. From Steve in the design phase to Shane our superintendent they had all the details covered. They were on budget, on time and kept us well informed. If I ever had a question along the way the office staff was always there when I needed them. We couldn’t be any happier than we are now with our new pool.

John and Marsha were awesome to deal with! My pool was built 6 years ago. Anytime I have an issue or need a referral for the pool, John is always there to help! Excellent service and quality!

I can’t say enough about our experience of building 2 pools with Blue Wave Pools and Spas!

Building our first pool with them was such a great experience that there was no question who to build our second pool with. Their support from design to build couldn’t be better. John’s design incorporated all the components that were important to us. Marsha is a detail guru and kept us informed in every phase of the on time project. Shane is a great teacher and helped us understand the operation and maintenance of the pool equipment.

Their aftercare support has been second to none. Our second pool was completed 6 years ago and they are still there for us when we have questions or need their support. We couldn’t ask for more!

After two years very few issues and if any BWP&S fixed all issues. The build was during the wuhan zombie attack so not fair to judge during those times. Overall would say communication with the sups was the only thing lacking. Everything promised by salesman was honored and done by the owner who at one point personally got involved to work things out. The only thing was the lack of communication between sup to vendors and to pool owner.

Bluewave Pools just completed our dream backyard oasis. From the beginning to the end John and his team have been outstanding to work with. We were kept in the loop in all phases of the project. Due to the size of our project it took approximately 6 months for total completion. We are completely satisfied with the final result. If you want a dream backyard, call Bluewave Pools! They have been in the pool business for years. You will not be unhappy with them. Please give them a call.

Great contractors. Very professional. Completed sooner than promised. Other pools under construction in the neighborhood took way longer than mine. Highly recommended. Always showed up on time.

We are ecstatic with our pool build from BlueWave Pools. The craftsmanship, quality and attention to detail was exhibited throughout the entire build. We could not be happier with John and his team. It was such a pleasant experience and we could not be happier with the result. Our backyard is now one of our most favorite places to spend time because of our BlueWave pool. Gary and Cherie Harris

Awesome experience from the point of meeting sales to finishing my
project. They even finished before the amount of time they projected.
Thank you Bluewave!
Josh & Michelle

Very helpful and communicative.
We love our pool!

My experience with Blue Wave Pools and Spas has been fantastic! I recommend choosing for your pool build because they listen to your wants and needs, provide creative designs, and they are easy to work with. They’re prices are competitive and the overall experience is worth every dollar.

My experience with this pool company was truly exceptional. From the first consultation to the final one, their team displayed a level of expertise that gave me complete confidence in their work. They transformed my backyard into a pool paradise, and I can’t thank them enough for their outstanding craftsmanship.

We highly reccomend these folks. They built a beautiful pool and where pleasent to work with.

We had our pool designed and built by Bluwav. Two years in we have been very happy. We had a small plumbing leak in the waterfall and Megan helped us out and it was fixed in two days. Our warranty covered the repair too. Very pleased with the work.

Shout out for Megan Sampson at Blue Wave who handled our in-floor pool cleaner warranty issue quickly and effectively. From identifying the problem to resolution with the manufacturers rep on-site was only 3 days, very happy.

BlueWave Pools & Spas did an amazing job coordinating and installing our pool. From day one they were amazing. I cannot express how happy we are with out back yard oasis. The office staff and John Miller were always professional. John Miller frequently visited the job site ensuring every step was ready for the next phase. I would absolutely recommend BlueWave Pools to anyone wanting to install a pool. Thank you BlueWave for an awesome experience.

Blue Wave Pools and Spas is an incredible company to work with, especially for those purchasing his/her first pool/spa. They make the process super easy and take time to explain everything. Every time I thought of a question, Blue Wave was always highly responsive. Due to unexpected expenses, I was unable to go forward with my pool; the owner was nothing but understanding and compassionate toward my situation. The owner even refunded my security deposit and will welcome me back whenever I am ready again. I highly recommend Blue Wave Pools and Spas to anyone.

Had a great experience with Bluewave pools. John Miller was awesome to work with. They did what they said they would and I value dealing with people who do what they say. The pool looks great and we are very happy with how it turned out. Thank you to all of you at Bluewave for a job well done.

We cannot say enough good things about Bluewave! Before deciding to go with Bluewave we got quotes from several different pool companies in the valley. Steve came out to our home and he was so patient and informative. He wasn’t pushy at all and we didn’t feel pressured to make a decision right away. The communication with everyone in the company has been 10/10! Marsha, Michelle, Shane….everyone has been amazing!

Our pool design was exactly what had visualized and it turned out great! We got everything we wanted in a pool/spa combo and alll of our concerns along the way and after taken care of. It was a good experience, even during the construction craziness of 2021-2022!

John and his team are amazing! Very professional and accommodating. When it comes to getting your backyard finished or remodeled look no further. They are very patient and their years of experience definitely show through their work. Also very affordable. No matter what you need done these guys can do it. We had a very large project and they were able to put together our design quickly and efficiently. Thank you John Miller and the Blue Wave team!

Pool turned out how I wanted Very happy with my pool just started swimming ..Michele was great answered all my questions

Cannot say enough about how great the customer service is here. Steve H is our sales person and pool designer. Not only did he design the pool better than we could imagine it would come out, he also took the time to show us every piece of equipment that goes into it. We had 4 quotes from 4 different builders. Blue wave was our last quote and we were so blown away by the whole experience that we didn’t even consider going back to the other three. And the other three builders are the biggest names that you hear about when building a pool. I will definitely be referring Steve and Blue Wave to anyone that needs a recommendation for building a pool😀

We used Blue Wave Pools through our lender/builder so that is how we came to be their customer. We loved the design and how they were willing to meet with us later in the evening as we couldn’t meet under “normal” business hours. From the beginning they were very flexible with us on that.

Were their issues, yes. We have built pools with other companies but I believe it was just the perfect storm right now. Pool builders are in such demand and trades just can’t keep up. When we brought up our issues or concerns Cindy was quick to get us an answer and potential solutions for the problems. Our site super was Jason. He was our favorite person to work with in the whole process. He was a joy to talk with, always explained the process and what was going to happen next. He even got his supervisor involved (Shane) when needed.

The pool came together great. It did take longer than promised (not uncommon right now) I worked in construction so I get it. We’d rather it not be rushed and get done right. All issues were fixed when brought up and we are very happy with the final outcome. Don’t be afraid to use Blue Wave, they got the job done and we are very happy!

To Cindy and Jason at Blue wave, a huge thank you!!!

Blue wave pools did an amazing job on our pool. Our backyard is stunning thanks to them. We quoted 6 pool companies and they brought our ideas for life. The others were just cookie cutter pools. Wendy was absolutely a god sent and walked us through the entire process. Highly recommend them.

John was very informative gave us choices on the type of filtration system we needed, did a great build and been very responsive on warranty issues

The people at Bluewave Pools are very professional and helpful. They were able to provide options that felt right for me, versus offering a cookie-cutter solution like many other pool companies. Their pricing is reasonable and they don’t constantly try to upsell with unnecessary products. They are a large enough company for reliability and piece of mind, yet small enough to realize service is paramount.

From the moment we met John in his showroom to design our pool all the way until we jumped into our resort like pool/backyard – the process was seamless. We love the design John created, the tiles and color that Marsha assisted us with, the on point scheduling/communication from Cindy and ultimately to the start up and education of the system from Shane – it was all done professionally and with the utmost integrity. Thank you BlueWave for helping bring our vision to reality.

Really happy with the design, price and finished job, John a great job advising (so right about the travertine deck!) and designing the pool and our project Manager, Cindy, was fantastic. Everybody we had contact with from Blue Wave was a pleasure to deal with Job completed on time and no surprises, except it looks even better than we expected it to. All the contractors were excellent, friendly and helpful. We would definitely recommend Blue Wave.

Where to begin? John is building our second pool right now. Can’t imagine going with anyone else. He’s trustworthy, reliable, communicative, and HONEST. No one comes close to his amazing prices and customer service. We refer any & everyone to him!! If you want a pool that you’re proud to show off-go with Blue Wave!! Best in AZ!!!

Marsha has the capabilities to work together sensibly with designing your new pool. You’ll enjoy her hospitality and experience in the business.

Great pool and great people. Took care of all our needs and last minutes changes! Highly recommended!!!

Great experience, on time completion of the pool and keeping us notified at every level of the pool construction process. Very friendly and co-operative staff.

If you’re in the market for a pool here in the Phoenix metro area beware. There are many pool contractors willing to build you a pool, but the experience of co-workers and neighbors proved to be a cautionary tale for me. After much research we settled on Blue Wave Pools and have never regretted the decision. John (owner) did a fantastic job of helping to design the pool we wanted. The price was fair, the construction is rock solid and based on my more knowledgeable pool-owning friends, it’s an energy-efficient top-end pool. My wife is thrilled. Also, as his website notes, John personally supervises the construction of each pool. The only bobble was when he was temporarily incapacitated and his sub-contractors were unsupervised. This was the only anomaly in the entire process. Highest recommendation.

John and his staff at BlueWave pools are great. My first meeting with John allowed me to understand his attitude towards customer satisfaction. Being an out of town owner this was important. I needed someone I could trust. He helped me with all aspects of my build. From the beginning to the final touches everyone at BlueWave was always ready to meet and answer all my questions. I would not even consider another builder, I trust John and BlueWave pools and would gladly put my next pool build in BlueWave’s capable hands. Thank you BlueWave Pools.